Privacy Policy

This privacy policy sets out how this website spiisry.com uses and protects any information that you give spiisry.com while using this website. The website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The website may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name
• Mobile number
• Contact information including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. 
• We may use the information to customize the website according to your interests.

Shipping Policy

Spiisry will take 7-10 days normally for delivery of products to customer destination.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms and Condition

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

General Information

The domain name “www.spiisry.com” (hereinafter referred to as “Website”) is registered in the name of Spiisry. 

Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website. If you transact on the Website, you shall be subject to the policies that are applicable to Spiisry website for such transaction. By mere use of the Website, you shall be contracting with, these terms and conditions constitute your binding obligations, with Spiisry.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Spiisry allows Users to surf the Website or make purchases without registering on the Website. The term “we”, “us”, “our” shall mean Spiisry or www.spiisry.com or all.

ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

All products/services and information displayed on www.spiisry.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. www.spiisry.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of www.spiisry.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Website. You may use this website only if your age is over 18 years.

Spiisry reserves the right to terminate your membership and refuse to provide you with access to the Website if Spiisry discovers that you are under the age of 18 years. In case of a business entity, you represent that you have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. Spiisry makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Spiisry will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.

Unless otherwise stated as additional terms and conditions which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Spiisry, you agree to be bound by the Terms and Conditions.

Modifications

spiisry.com reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the website after such modifications would be deemed to constitute acceptance of the modified terms by the End User.

Account and Registration

It is the user’s responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. Spiisry shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If Spiisry has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Spiisry.

You also agree to:

1. Provide true, accurate, current, and complete information about yourself as prompted by the Spiisry website during the registration process (such information being the “Registration Data”)
2. Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Spiisry has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or not in accordance with the User Agreement, Spiisry will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the website. Pricing, Promotions & Coupon Codes

Pricing Information 

While Spiisry shall endeavor to provide accurate product and pricing information, yet typographical errors might occur. Spiisry cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Spiisry shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, Spiisry may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Spiisry will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Spiisry accepts your order the same shall be debited to your account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Spiisry dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your account.

Promotion Offers

For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned is part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned and their quality assessed by us.

From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.

Coupon Codes & Cart Offers

To offer special discounts to our users from time to time, we share coupon codes-based discounts. To prevent any possible misuses, we have put in place a few checks on the ways in which these coupon codes can be used.

To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes

• Coupon Codes & Cart Offers-based offer will be valid upon application of the coupon code at the time of placing order.
• Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens, earlier.
• A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.
• A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the website without using coupons.
• A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
• Coupon codes shared individually with a user will be applicable on purchases made by that particular user only.
• The website reserves the right to change the terms and conditions of any coupon code at any time without prior intimation.
• Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
• Cashback coupons are valid for the next purchase as per the conditions mentioned with the Cash back offer.
• The Cash Coupons added to an account can be changed/updated at any point of time by spiisry, without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.

Transactions & Cancellations

Minimum Order Value: To place an order on spiisry website the minimum order value has to be more than INR 99.

Failed Payment/Transaction Failure/Cancelled order: Any failed payment/ transaction not successful the refund will be processed within 7-10 bank working days. For prepaid order cancellations the refund will be processed within 7-10 bank working days. If payment is not successful or transaction timeout, the transaction will be reversed to the source account within 7-10 bank working days. For more help please contact Spiisry customer care.

Credit Card Details

You hereby agree, understand, and confirm that the credit card details provided by you for availing of services on the website will be correct, accurate, and current. Under no circumstances you shall use a credit card that is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation, or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove it otherwise’ shall be exclusively on you.

Fraudulent / Declined Transactions

In case of fraudulent use of the website, we reserve the right to recover the cost of goods, collection charges, and lawyers’ fees from the person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will be subject to our return policy as mentioned on another section on this website. All refunds will be processed within 10-15 days for more help please contact spiisry customer care.

Cancellations by Spiisry

Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged, the said amount will be reversed back in your Account. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

• Lack of authorization for any transaction/s,
• or exceeding the preset limit mutually agreed by you and between your “Bank/s”,
• or any payment issues arising out of the transaction,
• or decline of transaction for any other reason/s.

All payments made against the purchases/services on Spiisry by you shall be compulsorily in Indian Rupees acceptable by the Union of India. Spiisry does not accept any other form of currency with respect to the purchases.

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.