Return and Refund Policy

We will refund the full amount or provide a replacement if you return the product within 7 days after the product has been delivered.

You can Generate return request for the following reasons,

• Missing or Damaged items in an order which you received
• The received product is different from the website description
• In order to get a full refund, you have to return the product in its original condition with a product tag and safe packaging without any damage.
• All return approvals will take 2-4 business days to process.
• To complete your return, we require a receipt or proof of purchase.
• You have to include the promotional gift, warranty cards, and any other item which came with your order.
• Your return is eligible if you return the product within seven days after the delivery.
• Products which mentioned “Not eligible for Return” on the product page are not eligible for return or exchange or replacement.
• Original shipping cost will be deducted from the Return amount.
• If the order mode is prepaid, you will get a refund within 7-10 working days to your bank account or to the source payment mode.
• All refunds for the return will be processed after the return confirmation from the courier.
• Coupon code value & products discount value are non-refundable for returns.
• If you have any more queries, please contact our customer care team at customercare@spiisry.in

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [ customercare@spiisry.in] and send your item to: [ SPIISRY, ICAR- Indian Institute of Spices Research Marikunnu (P. O.) Kozhikode- 673 012, Kerala]

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.